Privacy policy.

Cohen Immigration Law ("the firm", "we", "us", or "our") respects your privacy and is committed to protecting personal information in accordance with applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies.

This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you visit cohenimmigrationlaw.com, communicate with the firm, use the client portal, or otherwise interact with us.

By using this website or providing personal information to the firm, you acknowledge that you have read this Privacy Policy. If you do not agree, do not use the website or submit personal information.

The personal information we collect depends on how you interact with the firm. It may include:

• Contact information, such as your name, email address, telephone number, and mailing address.
• Immigration-related information you provide during a consultation or retainer, including citizenship, residency status, employment history, family relationships, and government correspondence.
• Identity and background information required to assess admissibility or prepare an application, including dates of birth, passport details, and criminal or medical history where relevant to a file.
• Payment and billing information processed through our payment providers.
• Technical information when you browse the website, including IP address, browser type, pages viewed, and referral source, where collected through standard server logs or analytics tools.
• Communications you send to the firm, including email, portal messages, and call recordings where you have been informed that a call may be recorded.

We collect personal information directly from you when you request a consultation, retain the firm, complete forms, correspond with us, or use the client portal.

We may also collect limited technical information automatically when you visit the website, through cookies or similar technologies used for security, performance measurement, and basic analytics.

We use personal information to:

• Respond to consultation requests and evaluate whether the firm can accept a matter.
• Provide legal services when you retain the firm, including preparing applications, correspondence with government authorities, and case management.
• Communicate with you about your file, appointments, invoices, and firm announcements relevant to your matter.
• Operate and improve the website, client portal, and internal systems.
• Comply with legal, regulatory, and professional obligations applicable to a Canadian law firm.
• Protect the firm, our clients, and others from fraud, misuse, or unlawful activity.

We do not sell personal information. We may disclose personal information where necessary to provide legal services or operate the firm, including to:

• Immigration, Refugees and Citizenship Canada, provincial immigration authorities, courts, tribunals, and other government bodies when preparing or submitting your application or representing you.
• Service providers who assist with document management, payments, communications, hosting, or IT support, under contractual obligations to protect personal information.
• Professional advisors, insurers, or regulators where required by law or professional conduct rules.
• Law enforcement or other parties when required by law, court order, or to establish, exercise, or defend legal claims.

We retain personal information for as long as necessary to fulfill the purposes described in this policy, to meet professional record-keeping obligations applicable to a law firm, and to comply with applicable limitation periods and regulatory requirements.

Client files are retained in accordance with the firm's records management policy and applicable law society rules in Québec and Ontario.

We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold. No method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Depending on applicable law, you may have the right to access, correct, or request deletion of certain personal information, or to withdraw consent where processing is based on consent. Requests should be directed to the firm using the contact details on this website.

If you are dissatisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy commissioner.

This website may link to third-party sites, including CanadaVisa.com, CICNews, and government authorities. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

Questions about this Privacy Policy or our handling of personal information may be directed to Cohen Immigration Law at the Montréal or Toronto office listed on the Contact page.